FAQ

What if I need to make changes to my order?

We will do all we can to make any changes work for you, but we do ask
for plenty of notice for any changes. In some cases, a whole new dough would need to be make, shaped and baked even before assembly.

What's your cancellation policy?

At Jennie's House of Gingerbread, we understand that circumstances can change at a moments notice and cancellation of an order is possible under the following guidelines:

  • If the item has not been delivered or couriered to you.
  • Damaged goods will need to be photographed for a refund.
  • Houses or cakes specifically designed for you cannot be sold to another customer and therefore we will return your cost minus 20% if cancellation if given within 72 hours of delivery.
  • If cancellation is more than 72 hours then a full refund will be given

How long does it take to make and deliver a gingerbread house?

If it is not a peak time, then an order for a gingerbread house can be done within a week. Peak time it could be up to 2 weeks depending on the orders ahead of yours.
I am happy to have you call me and chat about your requirements.

What areas do you deliver to?

Hand delivery in Waimate, otherwise couriers can deliver anywhere in New Zealand.

Do you offer gluten-free or vegan gingerbread house options?

Gluten free options – yes.
Vegan options – still undergoing some experimenting for just the right recipe.

How can I contact you for further inquiries or special requests?

Happy for you to ring me and have a chat or simply use the "Order special instructions" field in the cart.

How long do your gingerbread houses stay fresh?

We believe to have the best experience of your gingerbread house, we recommend you eat it within 2 months. The challenge will more than likely be... can you resist for 2 months, or even 2 days???

Can I include a personal message with my order?

I will do my very best to design a way to incorporate any personal messages you may wish to have included with your order. Ring me and we will discuss this.

Are there any allergens in your gingerbread houses that I should be aware of?

I am able to supply a full list of ingredients to any of my products on request.
Any allergies should be brought to my attention when placing your order as I treat all allergies seriously.